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QUALITY ENGINEER

AMSTERDAM | THE NETHERLANDS

The Quality Engineer will manage and analyze all aftersales product field data from International markets where BISSELL actively sells products. This position will be responsible to communicate and drive corrective actions to address aftersales field issues. Next to this, the position assures that the actions are leveraged across product lines and into the new product development process. The ultimate goal for this position is to reduce the overall Cost of Quality for the company through the continuous improvement, sharing product quality insights and close internal cooperation on potential product improvement actions. You will be the first point of contact for product quality concerns with international distributors, retailers, warranty centers, and BISSELL internal stakeholders.

TASKS AND RESPONSIBILITIES:

        • Managing all product quality data for all categories assigned
        • Supporting the overall organization with product quality analysis and periodic quality reporting
        • Managing all Post-sales Consumer Call Center and Warranty Data as assigned
        • Deep dives into data to analyze and manage the integrity of the data being reported by authorized service and returns centers
        • Monitor and follow up on first months of new product launches (NPD).
        • Product Repair and Replacement Data (Warranty)
        • Manage and communicate new product incident catalog, including IRIS/fault coding management
        • Coordinate and analyze high frequent failed units with authorized service and returns centers, either by sending units to the manufacturer for analysis or onsite visits at the repair and returns center for joint analysis
        • Driving future serviceability improvements based on current service struggles
        • Providing formal deep dive and response to Sales for retailer/distributor complaints (e.g., Andon cords)
        • Authoring Technical Service Bulletins and Alerts for distribution to appropriate groups
        • Identify corrective actions and help drive design standards to prevent future failures

PROFILE

What you bring to the table

        • Degree minimum: Bachelor’s in Business, Economics
        • Experience in consumer goods (OEM, finished goods) product quality is preferred
        • Analytical proficiency and desire to solve problems
        • Good English written and verbal communication skills
        • Strong computer skills (Excel, Custom software, etc.)

BISSELL Skill Set

        • Problem solving
        • Excellent analytical, interpersonal and communication skills both oral and written
        • Control process and progress

What will BISSELL bring to the table

Beyond a competitive salary, bonus and excellent pension plan, working at BISSELL brings many other benefits and opportunities: an awesome and diverse team that collaborates to change the game; a work environment that offers rooms for fun, inspiration and innovation; Friends&Family sale, healthy, access to fresh and delicious lunch and fruit every day.

Please submit your application letter and resume in English to [email protected].

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